Shipping Policy

Shipping Policy

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Shipping Destinations

Luxe Elle does not ship to customers outside the United States at this time.Luxe Elle is currently shipping to:

  • Customers within the United States and U.S. territories
  • Including P.O. Boxes. 
  • All US Military bases, APO/FPO

Shipping Methods

  • USPS Priority or First Class.
  • Economy

Processing Time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. After your payment is authorized and verified, depending on a number of factors, standard domestic orders may take up to 1 - 3 business days (excluding Saturdays, Sundays, and Holidays) to process.

Shipping Times

  • 5 - 7 Business Days from the date the order was placed.

Shipping Fees

Shipping fees are non-refundable. If you refuse any shipments from Luxeelle.com you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Delivery Policy

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Luxe Elle does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

Delivery Claims

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Luxe Elle does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out of stock items

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved rights regarding shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #LuxeElle Brand, Luxe Elle reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Luxe Elle reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, Luxe Elle reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.